Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned: Downloadable files, Digital products, and any health or personal care items.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book, notepad, or other stationary items with obvious signs of use.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days based on your banking institution.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account after waiting a few days. There is often some processing time before a refund is posted.
Then contact your banking institution, it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please get in touch with us at restoredorchard@gmail.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at restoredorchard@gmail.com. We will give you guidance on the next steps.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at restoredorchard@gmail.com for questions related to refunds and returns.